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Shipping & Returns

Processing, Shipping, and Delivery information

Shipping Methods

Method Time Rate
Standard 3 - 7 Business Days $7.95 CAD
Expedited 2 - 3 Business Days $16.95 CAD
Express 1 - 2 Business Days $26.95 CAD

Order Processing

Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
Orders with customized products ship together and take an additional 2-4 days to process.

Leatherman is closed on all major US holidays. No orders are processed on these days.
Unfortunately we cannot ship to PO Boxes at this time.

Sales Tax

Your applicable local tax will be calculated and added to the total when your credit card is charged, just prior to shipping.

Returns

Customer Service

Please call Customer Service to request a Return: 800-847-8665. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.

30-Day Return Policy

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included.

Customized items are not subject to return or exchange. Once an order for a custom item is received, it cannot be cancelled.

Eastern Outdoor Sales
Attn: Leatherman Returns
3067 Mainway
Burlington, Ontario L7M 1A1

Have a damaged tool?

View our Warranty Policy.

Return Exceptions

Leatherman custom product is built just for you and cannot be returned or exchanged. Having quality issues? Please view our Warranty Policy or contact our customer service team.